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New ICAO publication (Cir 356)

Cir 356, Guidelines on Digital Learning for Cabin Crew Training, 2020.


The purpose of this circular is to provide detailed guidance on designing, developing and using digital learning for cabin crew safety training. It also provides basic concepts and information on the processes and resources involved in digital learning development. These guidelines focus on formal learning, specifically on structured courses designed to meet job-related learning objectives. They do not address assessment needs or evaluation stages of a training programme but rather the design, development and delivery methods that are specific to digital learning.


Digital learning should support classroom training and hands-on exercises with new technologies. These guidelines provide information about digital learning and the strengths and weaknesses of approaches to implementing technology-based learning in general. In addition, to keep trainees involved and motivated, and to improve the training and learning experience, the aspects covered in these guidelines should be taken into consideration when designing technology-based training.


Digital learning offers opportunities to improve competencies, including knowledge and skills. It can offer enhanced safety via well-trained and competent aviation professionals.


Digital learning is not meant to replace classroom training, hands-on exercises or traditional simulated exercises in their entirety. Based on the technological methods used, digital learning can recreate a realistic environment that best simulates line operations. This level of realism in training reinforces the development and application of competencies alternatively trained in a classroom setting or through hands-on exercises. Digital learning should be selected as a training delivery method when it is deemed suitable to attain the learning outcomes and its use results in an equivalent or increased level of competence for the trainee.